Shipping & Returns Policy

Order Processing

All products are lovingly printed and shipped through our fulfillment partner, Vervante.
Orders are typically processed within 1–2 business days once payment is received. During busy seasons or special releases, processing time may be slightly longer.

Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow its journey to you.

Please make sure your shipping address is entered correctly at checkout — incomplete or inaccurate addresses may cause delays or returned shipments.

Shipping Methods

Vervante selects the most reliable and cost-effective shipping method for your location, based on package weight and destination.
Common carriers include USPS and UPS.

At this time, Media Mail is not used for U.S. shipments, as it does not provide adequate protection or tracking for art and creative goods.

Delivery times vary depending on your location and carrier, but most U.S. orders arrive within 5–10 business days after shipment. International shipping times vary by destination.

Damaged or Defective Items

We want you to love what you receive.
If your item arrives defective (for example, a printing issue or missing component), a replacement will be sent at no charge.

If your item was damaged during shipping by the carrier (UPS or USPS), that damage is the carrier’s responsibility.
In that case, you can file a claim directly with the carrier using your tracking number and package details.

If you’re unsure whether your order qualifies as defective or damaged in transit, please reach out — we’ll help you navigate next steps.

Returns

Because each product is made and fulfilled individually, all sales are final unless the item arrives defective.

Returns for other reasons (such as change of mind or incorrect address) cannot be accepted.
If a package is returned due to an insufficient or incorrect address, it can be reshipped once updated — additional shipping and handling fees will apply.

Packaging & Sustainability

Orders are packaged with care to ensure they arrive in excellent condition. Whenever possible, recyclable and eco-friendly materials are used.

Need Help?

If you have questions about shipping, tracking, or a product you’ve received, please reach out:

Rachél Payne Creative
Email: hello@rachelpaynecreative.com
Website: rachelpaynecreative.com